NOTE: There are 11 Questions in all.
Question
1 is compulsory and carries 16 marks. Answer to Q. 1. must be written in the
space provided for it in the answer book supplied and nowhere else.
Answer
any THREE Questions each from Part I and Part II. Each of these questions
carries 14 marks.
Any
required data not explicitly given, may be suitably assumed and stated.
Q.1 Choose
the correct or best alternative in the following: (2x8)
a.
The
principle of management that emphasizes the need for teamwork among employees
is known as
(A) Equity of Treatment. (B) Espirit de Corps.
(C) Scalar Chain. (D) Unity of Direction.
b. Top management level includes
(A)
Board
of Directors, Managing Directors, Chief Executive and General Manager.
(B)
Board
of Directors, Sales Executives, Production Executives and Finance Executives.
(C)
Board
of Directors, Superintendents, Branch Managers and General Foreman.
(D)
Board
of Directors, Foreman, Sales Managers and Production Managers.
c. A
combination of short statements that describe both the work to be performed and
the essential requirements of the particular job is known as
(A)
Job
Evaluation. (B) Job Rotation.
(C) Job Description. (D) Job Assessment.
d. The
Industrial Disputes Act aims at settling disputes between
(A) Employees and Trade Union. (B)
Employees and Employer.
(C) Employees and Public. (D) Employees and Government.
e. The
sum total of Direct Material Cost, Direct Labour Cost and Direct Expenses is
(A) Prime Cost. (B) Factory Cost.
(C) Cost of Production. (D) Total Cost.
f. Method study and Work Measurement are components of
(A) Operation Analysis. (B) Network Analysis.
(C) Time
Study. (D) Work Study.
g. Decisions made in accordance with some habit, rule or procedure is called.
(A)
Routine
Decisions. (B) Policy Decisions.
(C) Programmed Decisions. (D) Non- Programmed Decisions.
h. Samples, money-refund offers, contests and competition for consumers are
(A)
Sales
Force Promotion Tools. (B) Consumer Promotion Tools.
(C) Trade Promotion Tools. (D)
Retailer Promotion Tools
Answer
any THREE Questions. Each question carries 14 marks.
Q.2 a. Discuss
the causes of organisational change. (7)
b. What do you mean by Delegation of
authority? What are its principles? (7)
Q.3 a. Explain Labour Turnover and give out its
causes.
(7)
b. Describe
the steps involved in Collective Bargaining. (7)
Q.4 a. What do you mean by a Production or
Manufacturing Budget? (7)
b. Define and
explain the advantages of Work Study. (7)
Q.5 a. Explain morale and the factors affecting the morale of an employee. (7)
b. What are the functions of Marketing Management? (7)
Q.6 Write short notes on any TWO of the following: -
(i) Matrix Organisation,
(ii) Grievances Handling
(iii) TQM
(iv) Workers Participation in Management. (72=14)
Answer
any THREE Questions. Each question carries 14 marks.
Q.7 a. Explain the skills required of a successful
manager. (7)
b. Explain
different types of decisions. (7)
Q.8 a. Describe the functions and objectives of
Trade Unions. (7)
b. Explain the
advantages and limitations of budgets. (7)
Q.9 a. Discuss the important provisions of Factories
Act, 1948. (7)
b. Describe the barriers to successful
communication. (7)
Q.10 a. Industrial Management involves guidance,
leadership and control of a group of individuals towards some common goals of
the industry. Discuss. (7)
b. Explain the
objectives and characteristics of organisational development. (7)
(i)
Line
and Staff Organisation.
(ii)
Managerial
Leadership.
(iii)
Effects
of Indiscipline.
(iv)
Cost
Benefit Analysis. (72=14)