Hospitality Supply Chains: Massive footprint or a force of good? – Hospitality Net World Panel – Hospitality Net

Hospitality Supply Chains: Massive footprint or a force of good? – Hospitality Net World Panel – Hospitality Net

The Hospitality supply chain is a force for good when there is collaboration, clear goals, transparency, and an ROI for all. 

The Power of Measurable Performance

Ten years ago, Marriott International CEO Arne Sorenson set forth the goal of “greening the global supply chain” – a carefully chosen method to foster continuous improvement and collaboration. Led by MindClick, almost 30 organizations including FF&E suppliers, design firms, purchasing companies, the U.S. Green Building Council, sustainability consultants, and Marriott came together to develop and implement a standardized framework and rating system. Based on globally recognized standards, the resulting MindClick Sustainability Assessment Program (MSAP) measures every aspect of a product’s lifecycle through the lens of environmental and social responsibility.

Today almost two hundred FF&E and Architectural Building products vendors and their products are rated through MSAP. Covering materials, chemicals of concern, carbon emissions, circularity, fair labor and more, MSAP ratings are driving product innovation, efficiencies, cost savings, and a positive impact. As part of their CSR goals, Marriott is striving for 95% of the FF&E products specified for their brands to reach the highest level of rating in MSAP by 2025 – a goal supported by Marriott’s vendors, design teams and franchisees..

The Power of Ratings

Ratings serve as a powerful information tool. Data is presented in ways that fit easily into business processes – creating design standards or bespoke designs, specifying and purchasing products, and renovation and new construction practices. Designers and purchasers have an efficient way to consider sustainably sourced materials, carbon reduction, waste reduction, circularity, fair labor and human rights, and more in the decision process.

Just as price, quality, lead times, and design aesthetics can be compared, so too can environmental and social impact. Adding impact measures to the decision process creates a competitive environment, encouraging innovation, and limiting cost increases. PVC free vinyl wallcovering, use of blanket wrap in place of packaging, take back programs to eliminate waste, and flooring that sequesters carbon are just a few of the many examples of innovation, efficiency, and positive impact.

The Power of Impact Purchasing

Brands and their franchisees are facing stakeholder pressure to demonstrate ESG (environmental, social, and governance) leadership with credible data from their supply chains. As a result, design and purchasing decisions are no longer solely based on aesthetics, price, quality, and lead times.  Shared stories of product impact and innovation are proving to be powerful and effective marketing messages for attracting and retaining guests, and the supporting data and analytics are satisfying investor expectations. The transformation occurring in the supply chain is a force for good business.


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